Returns Policy

At Dao4pets, our returns policy is dependent on the individual return policies set by each vendor in their respective shops. We encourage our customers to carefully read and understand the return policies provided by each vendor before making a purchase. Here are some general guidelines regarding returns:

Vendor Return Policies

Each vendor on Dao4pets may have their unique return policy. Customers need to review the return policy provided by the specific vendor from whom the product is purchased.

Return Eligibility

The eligibility for returns may vary depending on the vendor's policy and the nature of the product. Customers should refer to the vendor's return policy to determine if their product is eligible for return.

Return Procedure

Customers who wish to initiate a return should follow the return procedure outlined by the respective vendor. This may involve contacting the vendor directly, providing proof of purchase, and adhering to any specific instructions provided.

Refunds and Exchanges:

Refund and exchange processes may differ between vendors. Customers should refer to the vendor's return policy to understand the process for refunds, exchanges, or store credits.

Damaged or Defective Items

 In the case of damaged or defective items, customers should notify the vendor as soon as possible and follow the vendor's instructions for returning or exchanging the product.

Timeframe for Returns

Vendors may have specific timeframes within which returns must be initiated. Customers should review the vendor's return policy to ensure compliance with any stated deadlines.

Shipping Costs

Depending on the vendor's policy, customers may be responsible for covering shipping costs associated with returning the product. Details regarding shipping costs should be outlined in the vendor's return policy.

Contact Information

 Customers should reach out to the vendor directly for any inquiries or concerns regarding returns. Contact information for the vendor can usually be found on their shop page or provided with the order confirmation.

Dao4pets strives to facilitate a seamless shopping experience for our customers, and we appreciate your understanding and cooperation in adhering to the return policies established by our vendors. If you have any questions or require assistance regarding a return, please don't hesitate to contact the respective vendor or reach out to our customer support team for further guidance.