How We Collect Feedback

We highly value customer and user feedback and offer multiple channels for collecting it, including:

  • Contact Form: You can submit your inquiries or suggestions through our Contact Us page.
  • Email Support: Reach us directly at customerservice@dao4pets.com.
  • Social Media Engagement: Leave comments on our social media pages, and we will actively respond.
  • Product/Service Reviews: Share your thoughts on our product pages, and we will review them regularly to improve our offerings.

How We Respond to Feedback

To ensure efficient and transparent communication, we follow a structured feedback process:

  1. Receiving Feedback: All feedback is directed to our customer support system and reviewed by our team.
  2. Categorization & Evaluation: We categorize feedback (product improvements, service issues, general suggestions, etc.) and assess its priority.
  3. Response Time:
    • General inquiries and minor issues: Response within 1-3 business days.
    • Complex issues requiring internal discussion: Initial response within 3-7 business days, followed by updates if necessary.
  4. Implementing Improvements: Actionable feedback is incorporated into our improvement plans, and significant changes will be shared via announcements or updates on our website and social media.

Our Commitment to Transparency

  • We are committed to carefully reviewing all feedback and using it to enhance our services.
  • We will publish regular updates on improvements made based on user feedback.
  • We respect user privacy, and all feedback will be handled confidentially and used only for internal improvements.

Your feedback is invaluable to us!
If you have any suggestions or questions, please feel free to reach out—we look forward to hearing from you!